Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Log & Event Manager (LEM) > JRE Libraries are missing or not compatible

JRE Libraries are missing or not compatible

Created by Jason Dee, last modified by Perry Ginno Casio on Feb 06, 2017

Views: 3,011 Votes: 0 Revisions: 4

Overview

The following error message appears when trying to launch a Linux agent installer:

JRE Libraries are missing or not compatible.

Environment

  • LEM v6.2 or later
  • Linux with Java v6 or earlier

Cause 

Linux agents v6.2 or later require Java v7 to be able to properly launch the agent installer.

Resolution

If you are running Java v6 or earlier, you have three possible solutions:

  • Update the Java on your Linux host to Java 7 or later.
  • Verify the Agent Installer if it's the same bit with your OS (32 or 64)
  • Download and run v6.1 of the Linux Agent Installer from the Customer Portal as a workaround.

 

 

Last modified

Tags

Classifications

Public