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Home > Success Center > Log & Event Manager (LEM) > Hyper-V network interface error: Unsupported configuration

Hyper-V network interface error: Unsupported configuration

Created by Justin Rouviere, last modified by MindTouch on Jun 23, 2016

Views: 370 Votes: 0 Revisions: 5

Overview

The following error is found in the Hyper-V-Worker log:

Hyper-V Data Exchange connected to virtual machine 'SolarWinds Log & Event Manager', but the version does not match the version expected by Hyper-V (Virtual machine ID <ID String>). 
Framework version: Negotiated (3.0) - Expected (3.0); Message version: Negotiated (3.0) - Expected (5.0). 
This is an unsupported configuration. This means that technical support will not be provided until this problem is resolved. To fix this problem, upgrade the integration services. To upgrade, connect to the virtual machine and select Insert Integration Services Setup Disk from the Action menu.

 

Environment

LEM installations to Hyper-V 2012

Cause 

This error occurs when Hyper-V 2012 uses Network Adapter instead of the Legacy Network Adapter.

Resolution

  1. Shut down LEM.
  2. On the Hyper-V Manager, go to Settings.
  3. Highlight Network Adapter and select Remove.
  4. Select Add Hardware > Legacy Network Adapter.
  5. Click Add.
  6. Verify that the correct Virtual Switch is selected.
  7. Click OK.
  8. Restart LEM.

 

Note:  If you get an error that no IP address is assigned this is due to Hyper-V changing the MAC address for the LEM. Follow this article to resolve the issue.

 

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