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Home > Success Center > Log & Event Manager (LEM) > Gather Kernel Dump Information

Gather Kernel Dump Information

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LEM employs a minifilter driver for the File Integrity Monitor (FIM) connector which has the possiblity of causing a Blue Screen of Death (BSOD). 

Kernel Dump is the only information needed when this occurs.
To gather the Kernel Dump information:

  1.  Boot your computer in Safe Mode.
  2.  Right-click My Computer and select Properties.
  3.  Go the Advanced Tab and select Startup and Recovery Settings.
  4. Under the System Failure panel select Kernel Memory Dump from the drop-down list and clear the Automatically Restart checkbox.
  5. Restart Windows in Normal Mode.
  6. Once your system crashes, boot back into Safe Mode.
  7. Locate the crash dump file and upload it to https://mft.solarwinds.com.

LEM now employs a minifilter driver for the FIM (File Integrity Monitor) connector which has the possiblity of causing a Blue Screen of Death (BSOD). 

If this should happen, the only information that is needed is the kernel dump. The following instructions show you how to gather the kernel dump information.

1.       Boot your computer up in Safe Mode.

2.       Right-click My Computer and select Properties.

3.       Go the Advanced Tab and select Startup and Recovery Settings.
 File:/C:\Users\DANAE~1.ARC\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png

4.       Under the System Failure panel select Kernel Memory Dump  from the drop-down list and uncheck Automatically Restart checkbox.

5.       Restart Windows in Normal Mode

6.       Once you hit the crash, boot back into safe mode

 

LEM now employs a minifilter driver for the FIM (File Integrity Monitor) connector which has the possiblity of causing a Blue Screen of Death (BSOD). 

If this should happen, the only information that is needed is the kernel dump. The following instructions show you how to gather the kernel dump information.

1.       Boot your computer up in Safe Mode.

2.       Right-click My Computer and select Properties.

3.       Go the Advanced Tab and select Startup and Recovery Settings.
 File:/C:\Users\DANAE~1.ARC\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png

4.       Under the System Failure panel select Kernel Memory Dump  from the drop-down list and uncheck Automatically Restart checkbox.

5.       Restart Windows in Normal Mode

6.       Once you hit the crash, boot back into safe mode

7.       Locate the crash dump fle and upload it to https://mft.solarwinds.com

 

7.       Locate the crash dump fle and upload it to https://mft.solarwinds.com

Last modified
14:38, 13 Nov 2015

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