Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Log & Event Manager (LEM) > Failed to export reports to PDF after Windows Update KB3102429

Failed to export reports to PDF after Windows Update KB3102429

Created by David Clark, last modified by MindTouch on Jun 23, 2016

Views: 220 Votes: 6 Revisions: 13

Overview

The following error appears when trying to export a report to PDF after installing Windows Update from KB3102429, while other report formats are exported successfully:

Failed to export the report.

Environment

  • All LEM Reports Console versions
  • All Windows Operating Systems including Windows 8, 2008, 2008 R2, 2012 R2
  • Windows Update KB3102429 installed

Cause 

The is caused by installing the Windows Update KB3102429, which affects the report function in LEM. 

Resolution

As a workaround, uninstall the Windows Update KB3102429 and reboot.

 

Last modified
20:00, 22 Jun 2016

Tags

Classifications

Public