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Home > Success Center > Log & Event Manager (LEM) > Error message after reinstalling LEM

Error message after reinstalling LEM

Updated 12/11/2017

Overview

The following error message displays in the LEM Administrator Console:

(Wed Aug 30 19:01:04 BST 2017) II:INFO [FastCenter] {Thread-5:32} Sending InternalWarning for 'Windows System': 5:Warning: could not link .\lib\EventDsc.dll

This error occurred under the following conditions:

  • Updated LEM to 6.3.1 Hotfix 6 
  • Some agents did not receive automatic updates
  • Performed a clean uninistall and re-installed LEM. During the install, you used a local or remote installer for the 6.3.1 and the LEM agents were updated to 6.3.1 Hotfix 5. 

Environment

  • LEM 6.3.1 HF5 / HF6
  • Agent HF5

Cause 

Known bug.

Resolution

  1. Uninstall the existing agent on the problem node.
  2. Install LEM Agent Version 6.2.1 using the local/remote installer.
  3. Run the LEM 6.3.1 local installer to upgrade the agent. If the automatic agent updates are enabled, the agents should receive HF5.
 

 

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