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Home > Success Center > Log & Event Manager (LEM) > Error: No IP address is assigned

Error: No IP address is assigned

​Updated June 6, 2016


The LEM console in Hyper-V displays the following error message(s):


Device "eth0" does not exist.


The virtual appliance is successfully installed but a networking problem was detected. No IP address is assigned.



  • All LEM versions
  • All Microsoft Hyper-V versions


  1.  On the LEM virtual console, select Advanced Configuration.
  2. Type appliance at the cmc prompt.
  3. Type shutdown and follow the prompts.
  4. In the Hyper-V Manager, select your LEM instance and go to the Settings.
  5. Highlight Network Adapter or Legacy Network Adapter and verify that LEM is using the proper virtual switch.
  6. Expand Network Adapter and select Advanced Features.
  7. On the right pane under MAC address, select Static
  8. Click OK.
    • no ip fixed.jpg
  9. Start your virtual machine.
  10. On the LEM virtual console, select Advanced Configuration.
  11. At the CMC Prompte Enter Appliance 
  12. Type resetsystemmac and press Enter.
  13. Enter Y.
  14. Click Enter to reboot LEM.

On reboot, the LEM recognizes eth0 and applies the network settings to the interface. You should now see an assigned IP address or be able to configure one manually.


This issue is caused by Hyper-V using dynamic MAC addressing.

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