Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Log & Event Manager (LEM) > Email Active Response connector does not send email notifications

Email Active Response connector does not send email notifications

Updated September 23, 2016

Overview

LEM Email Active Response connector does not send email notifications.

 

LEM Internal Events showing the following error:

5002 - Mail send failed: Failed message

550.5.7.1 Unable to relay

Environment

  • LEM 6.2.1
  • LEM deployed in VMware

 

Cause 

LEM "Email Active Response" connector does not work when using Microsoft Exchange Virtual IP (VIP)

Resolution

Change LEM Email Active Response connector settings for Mail Host to reflect the Exchange physical IP address instead of the VIP previously configured.

 

 

Last modified
18:37, 22 Sep 2016

Tags

Classifications

Public