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Home > Success Center > Log & Event Manager (LEM) > Email Active Response connector does not send email notifications

Email Active Response connector does not send email notifications

Updated September 23, 2016

Overview

LEM Email Active Response connector does not send email notifications.

 

LEM Internal Events showing the following error:

5002 - Mail send failed: Failed message

550.5.7.1 Unable to relay

Environment

  • LEM 6.2.1
  • LEM deployed in VMware

 

Cause 

LEM "Email Active Response" connector does not work when using Microsoft Exchange Virtual IP (VIP)

Resolution

Change LEM Email Active Response connector settings for Mail Host to reflect the Exchange physical IP address instead of the VIP previously configured.

 

 

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