Hide this message
Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at firstname.lastname@example.org
When trying to start a connector, you notice that the status icon remains grey, indicating it does not start, or will turn green briefly before turning back to grey, indicating it started and stopped.
All LEM versions
There is an issue with the connector's configuration.
Verify that the configuration of your connector is accurate
Determine if you are using the proper connector
A lot of connectors can be similar in name or description. Have another look through the list to see if there is something similar that might be a better fit to your device or application. If you see one that could potentially be a fit, it does not hurt to create and try it.
This particular connector may have special configuration requirements
Some of the more complicated connectors (such as database connectors like SQL, IIS, Cisco IDS/IPS, etc) may have special configuration considerations. Try searching our knowledge base for the name of that specific device or application to see if there is an article dedicated to it.
The last thing you can try is simply deleting and recreating the same connector. If the XML code had a flaw somewhere, that would clear it.
If none of these options help out at all, please contact SolarWinds Support.