Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Log & Event Manager (LEM) > Cisco IPS SDEE internal warning: Connection refused

Cisco IPS SDEE internal warning: Connection refused

Updated June 14, 2017

Overview

The following error is displayed when using the Cisco IPS 5+ (SDEE) connector.

Event Name: InternalWarning
EventInfo: Connection timeout InsertionIP: swi-lem Manager: swi-lem DetectionIP:
10.12.2.1 InsertionTime: 14:30:53 Mon Nov 23 2087 DetectionTime: 23:40:53 Tue Nov 23
2087 Severity: 2 ToolAlias: SdeeReader:Device_001 InferenceRule: ProviderSID: FastCenter
normal error ExtraneousInfo: Component: FastCenter:SdeeReader:Device_001 Description:
Connection timeout Detail: java.net.ConnectException: Connection refused StackTrace: 6A 61
76 61 2E 6E 65 74 2E 43 6F 6E 6E 65 63 74 45 78 63 65 70 74 69 6F 6E 3A 20 43 6F 6E 6E 65 63
74 69 6F 6E 20 72 65 66 75 73 65 64 0A 09 61 74 20 6A 61 76 61 2E 6E 65 74 2E 50 6C 61 69 6E
53 6F 63 6B 65 74 49 6D 70 6C 2E 73 6F 63 6B 65 74 43 6F 6E 6E 65 63 74 28 4E 61 74 69 76 65
20 4D 65 74 68 6F 64 29 0A 09 61 74 20 6A 61 76 61 2E 6E 65 74 2E 41 62 73 74 72 61 63 74 50
6C 61 69 6E 53 6F 63 6B 65 74 49 6D 70 6C 2E 64 6F 43 6F 6E 6E 65 63 74 28 55 6E 6B 6E 6F
77 6E 20 53 6F 75 72 63 65 29 0A 09 61 74 2

Environment

LEM 6.3.1 and earlier

Cause 

The connector is unable to communicate with the CISCO IPS 5+ configured. 

Resolution

Review the configuration of the connector and verify the following:

  • There is no firewall or proxy that is blocking the connectivity.
  • Cisco IPS 5+ is not configured to block the connection.

 

Last modified
01:25, 14 Jun 2017

Tags

Classifications

Public