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Home > Success Center > Log & Event Manager (LEM) > All email alerts have stopped and LEM rules have stopped firing

All email alerts have stopped and LEM rules have stopped firing

Created by Jason Dee, last modified by Jason Dee on Jun 28, 2017

Views: 1,383 Votes: 1 Revisions: 18


You are no longer receiving any email alerts from your LEM and/or all rules have stopped firing.


All LEM versions


The LEM appliance's time, date, or time zone are not accurate. There may be an email address issue. There may also be an issue with the email connector combined with a performance or timing issue.


LEM's system date or time may not be accurate
  1. Connect to LEM via SSH/Putty on port 32022 with the cmc account.
  2. Type appliance, press Enter, type dateconfig, and press Enter four times.

  3. Verify the displayed date, time, and time zone are accurate down to the minute.
  4. If the time is NOT accurate, run dateconfig again and provide the correct date and time. If you need to correct the time zone, run tzconfig.

Configure an NTP Server (Recommended)

You may want to configure your LEM to use one or more NTP servers to keep accurate time going forward. You will first need to configure your virtual appliance to not sync its time with the VM host.

  • In VMware vCenter, highlight your appliance and go to Edit Settings > Options > VMware Tools and uncheck the Synchronize guest time with host checkbox.

  • In Hyper-V, highlight your appliance and go to Settings... > Integration Services and uncheck Time synchronization.

  1. Still in the appliance menu, type ntpconfig and press Enter twice.

  2. Enter the hostname or IP address of your NTP server. You can also specify an internet server, such as

  3. Type y to confirm your server and press Enter. Type y if you want to specify another server or n if you don't and press Enter.

  4. It will state Running ntpdate to synchronize clock and return you to the prompt. You should now be time synced with NTP.

LEM is having performance issues

If LEM is under excessive load because hardware reservations are not configured or insufficient for your event load, rules may stop firing entirely. Refer to the Planning your deployment section of SolarWinds LEM Quick Start and Deployment Guide to determine if you have adequate reservations for your environment.

Your account or your email address was removed
  1. Go to Build > Users and verify that your account is present and has the correct email address assigned to it.
  2. Edit a rule you are expecting to fire and verify your account is checked under the Users dropdown below Send Email Message.
LEM has the email connector stopped and is having a performance issue
  1. This issue could also be caused by having the email connector disabled under Manage > Appliances in the LEM Web(or Air)Console combined with a performance or timing issue.
  2. Check the connectors enabled on your LEM in the Manage > Appliances section of your Web(or Air)Console, by clicking the gear icon to the left of your LEM Appliance having the issue, then select Connectors from the dropdown list.
  3. Once you click the Connectors option from the dropdown list, you will see a window pop up that has all available connectors listed, and you will want to check the box on the left hand side of that window to see only the configured connectors.
  4. Scroll down until you see the email connector and check to see if it is started or stopped.
  5. If the email connector is not started, click on the gear icon to the left of the connector and select Start.
  6. Continue to troubleshoot any performance or timing issues.



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