Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Log & Event Manager (LEM) > Activate your LEM appliance using the CMC activate command

Activate your LEM appliance using the CMC activate command

Table of contents
Created by Justin Rouviere, last modified by MindTouch on Jun 23, 2016

Views: 121 Votes: 2 Revisions: 15


The activate command is run when applying the LEM license for the first time. This command allows specification of certain LEM and network configuration settings such as the following:

  • Disabling the unsecured console port.
  • Changing your CMC account password.
  • Exporting the security certificate of your LEM appliance. 
  • Recovering forgotten CMC passwords.


All LEM versions


1. Open the Command Prompt. 

  • For Virtual Console: Enter Advanced Configuration.
  • For SSH Client: Log in using your CMC credentials.

2. In the CMC prompt, enter appliance

Note: cmc::acm# indicates you are in the appliance configuration menu. 

3. Enter activate

4. You will be prompted to provide and confirm a new password for your cmc account.

Note: The characters will not display as you type them. 

5. Select Yes to specify a Static IP (Recommended).

6. Set the following properties:

  • IP Address
  • Subnet Mask
  • Gateway
  • Qualified domain name of the DNS domain
  • DNS server IP address

Note: Contact your network administrator if you are unsure of the values for the above properties.

7. Select Yes to specify a hostname, or No to accept the default hostname.

Note: The hostname must NOT contain any upper case letters or special characters, except hyphens. 

Enter only the hostname, and not FQDN. 


Optional step: You can select Yes to specify a white list of IP addresses that can access SolarWinds LEM Reports.


8. Follow the prompts to export the SSL certificate of the virtual appliance to a network share. This certificate is needed to ensure secure communication between your LEM Console and your LEM virtual appliance.

9. Install the SSL certificate on all computers where the LEM Console is installed. For more information, see Export and install the SolarWinds LEM Console certificate.

Your LEM appliance should now be activated through the CMC activate command. 

You can view the entered network configurations at any time by running the viewnetconfig command.



Last modified
19:53, 22 Jun 2016