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Home > Success Center > License Manager > License Manager Documentation > License Manager release notes

License Manager release notes

 

Created by Beatrix.Turan, last modified by Su-Lyn Rosenberry on Oct 12, 2017

Views: 157 Votes: 0 Revisions: 8

 

Introduction

SolarWinds License Manager provides users the following capabilities:

  • Easily migrate licenses from one computer to another without contacting SolarWinds Customer Service
  • Upgrade from one production license level to another
  • Upgrade from evaluation licenses to production licenses
     

If your products run on SolarWinds Orion Platform version 2016.2 use the  Web-based License Manager>> Learn more

Requirements

The following needs must be satisfied to successfully run SolarWinds License Manager.

Need Item
Install Location SolarWinds License Manager must be installed on the same computer as the products to be migrated.
.net Framework 2.0 or later, links to the framework are included in the installation
Operating System The following operating systems are supported:
  • Windows Server 2012
  • Windows 8
Browser The following browsers are supported:
  • Internet Explorer 8 or later
  • Firefox 2.0 or later
  • Chrome latest version

Notes:

  • SolarWinds License Manager does not reset Storage Manager, Virtualization Manager, Firewall Security Manager, Mobile Admin, Log & Event Manager, and Web Help Desk licenses.
  • ipMonitor version 10 or later are now supported by License Manager. You can reset ipMonitor licenses previous to version 10 by launching the ipMonitor Configuration Program, clicking Software Licensing, and then clicking Park License.
  • License Manager must be installed on a computer with the correct date and time. If the date is incorrect, or the time on the computer is off 24 hours in either direction from the Greenwich Mean Time clock, you will be unable to reset licenses. Time zone settings do not affect and do not cause this issue.

Installing License Manager

Install License Manager on the computer from which you are uninstalling currently licensed products.

To install License Manager:

  1. Navigate to http://solarwinds.s3.amazonaws.com/solarwinds/Release/LicenseManager/LicenseManager.zip.
  2. Unzip the downloaded file, and then run LicenseManager.exe.

Using License Manager

License Manager must be run on the computer where the currently licensed SolarWinds product is installed.

To deactivate currently installed licenses online:

Notes:

 

  1. Start the License Manager from the SolarWinds Program group.
  2. Select your product in License Manager, and then click Deactivate.
    • You can deactivate more than one product at the same time. In this case, the deactivation file will contain information about each product.
    • In certain products, you can deactivate licenses by using the internal licensing tool of the product.
  3. Complete the deactivation wizard.

To deactivate currently installed licenses offline:

The new License Manager tool allows offline deactivation with a deactivation file you can upload to the Customer Portal.

Notes:

 

  1. Start the License Manager from the SolarWinds Program group.
  2. Select your product in License Manager, and then click Deactivate.
    • You can deactivate more than one product at the same time. In this case, the deactivation file will contain information about each product.
    • In certain products, you can deactivate licenses by using the internal licensing tool of the product.
  3. Complete the deactivation wizard, and save the deactivation file.
  4. Log in to the SolarWinds Customer Portal, and then navigate to the License Management page.
  5. Select your product instance, and then click Deactivate license manually.
  6. In the Manage License Deactivation page, browse for the deactivation file you created in License Manager, and then click Upload.
    The deactivated licenses are now available to activate on a new computer.
  7. Log in to the computer on which to install your products, and begin the installation.
  8. When asked to specify your license, provide the appropriate information. The license you deactivated earlier is assigned to the new implementation.

To upgrade a currently installed license:

  1. Start the License Manager from the SolarWinds Program group.
  2. Click Upgrade in the Action column next to the products for which you want to upgrade the license on this computer.
  3. Complete the Activation wizard to upgrade your license.

To activate a currently installed evaluation and license the product:

  1. Start the License Manager from the SolarWinds Program group.
  2. Click Activate in the Action column next to the products you want to register as licensed products on this computer.
  3. Complete the Activation wizard to upgrade your license.

To synchronize a currently installed license with the SolarWinds Customer Portal:

  1. Start the License Manager from the SolarWinds Program group.
  2. Select the product whose license you want to synchronize, and then click Synchronize.
  3. Click Synchronize again in the Synchronize Licenses window.

 

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Last modified
11:56, 12 Oct 2017

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