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Manual license activation

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Updated February 2, 2018


This article provides steps to manually activate licenses for Kiwi Syslog Server or Kiwi CatTools. Manual license activation is necessary if your server does not have internet access or is having activation issues due to a proxy server.


  • Kiwi Syslog version 9.x
  • Kiwi CatTools version 3.x


  1. Open Kiwi Syslog / Kiwi CatTools Service Manager > Help > Enter License Details.
  2. Select This server does not have internet access. Guide me through offline, manual activation. Click Next.
  3. Click Copy Unique Machine ID. Paste this ID into a text editor document. You will use this ID in the next step.
  4. On a computer with internet access:
    1. Login to the SolarWinds Customer Portal.
    2. Browse to Licenses > Manage Licenses.
    3. Navigate to your product, Kiwi Syslog Server or Kiwi CatTools. Click Manually Register License.
    4. Provide the Unique Machine ID copied from Step 3, and then download your license key file.
  5. Transfer this file to a location on your product's server.
  6. Reopen the Activation window and click Browse. Locate the License file on your server, and click Open.
  7. Click Next.




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