Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Kiwi Syslog Server > Kiwi Sys - Knowledgebase Articles > Preventing Email Truncation When Using Special Character in Kiwi Syslog Server

Preventing Email Truncation When Using Special Character in Kiwi Syslog Server

Table of contents
No headers

Updated March 11th, 2016


When creating an Action: Email Message using special characters, the recipient may get a truncated message.

kiwi syslog server setup.jpg

This happens when a user adds extra bits in the subject and message body in the Email Action. To avoid email truncation from the recipient's inbox, the registry value must be edited.

email truncated.jpg

To edit the registry value:

1. Open the Registry Editor, go to CMD and enter regedit.exe.
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\Syslogd\Rules.
3. Find the key for the email message action that needs to be modified.
4. Right-click and select Modify Option

registry editor.jpg 
5. Edit the value of the key by putting the subject and message of your email. 

registry editor2.jpg 

6. Restart the Kiwi Syslog Server Service - How to Start/Stop Kiwi Syslog Server.

Applies to:  Kiwi Syslog Server 9.4.1

Last modified