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Kiwi Web Access stuck at Evaluation, 14 days left

Updated March 11th, 2016

Overview

This article details a resolution to the issue of Kiwi Syslog Web Access showing 14 days of evaluation left, even after applying a license.

eval.png

Environment

  • All Kiwi Syslog Server versions 

Resolution

If Kiwi Syslog Web Access (KWA) working after applying the license, for example, after the 14 days of evaluation period:

  • Clear the browser cache and check with KWA. Try using different browsers.
  • A repair/or uninstall needs to be done to the KWA.

 

If the above suggestions do not resolve the issue, complete the following steps:

  1. Create a backup of all necessary Kiwi Syslog Web Access files in:
    • C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data.
    • Go to Installation folder \syslogd\setup.
  2. Run the KiwiSyslogWebAccess_1.5.2_Setup.
  3. Check the String value DaysLeft set in the registry as follows:
    • On a 64-bit machine: 
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\Syslogd\Registration
    • On a 32-bit machine: 
      HKEY_Local_Machine\Software\SolarWinds\Syslogd\\Registration
    • A Licensed version of Kiwi Syslog Server should have the DaysLeft value set to -1. If this is not the same, update the value by editing the DaysLeft string.
  4. Login to KWA and verify whether the changes are reflected. 

    Note: If the changes did not take effect, delete this string Value and check in KWA.

 

 

 

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