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Home > Success Center > Kiwi Syslog Server > Kiwi Sys - Knowledgebase Articles > Kiwi Syslog Server upgrade does not respond on locked files

Kiwi Syslog Server upgrade does not respond on locked files

Updated March 11th, 2016

Overview

This article provides steps to resolve the issue when the Kiwi Syslog Server fails to update files because they are locked. The files that are not updated are usually the following:

  • Syslogd_Service.exe
  • Syslogd_TaskEngine.exe  
  • Syslogd_Manager.exe

Environment

  • All Kiwi Syslog Server versions 
  • All Windows versions 

Cause 

The issue is caused by Kiwi Syslog Server being too busy processing messages in the queue or performing scheduled actions.

Resolution

  1. Open Task Manager.
  2. Go to the Details or Processes tab, depending on the version of Windows.
  3. Click the option to Show processes for all users.
  4. Sort the processes by Image Name.
  5. End task on all processes that start with syslogd_.
  6. Click Retry on the installation's dialogue and proceed with the installation.

 

 

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