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Home > Success Center > Kiwi Syslog Server > Kiwi Sys - Knowledgebase Articles > Gather Kiwi Syslog diagnostic logs

Gather Kiwi Syslog diagnostic logs

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Created by Norsolihati Selamat, last modified by Norsolihati Selamat on Aug 15, 2018

Views: 958 Votes: 2 Revisions: 9

Updated: August 15, 2018

Overview

This article shows how to gather Kiwi Syslog diagnostic logs for troubleshooting purposes.

Environment

All Kiwi Syslog versions

Detail

  • Standard Diagnostic
  1. Open Kiwi Syslog Service manager.
  2. Go to File > Create Tech-Support File (Zip).
  3. The .zip file is generated automatically. The location of the file is indicated on the message window that is displayed once the file is successfully created.
  4. You should also gather the following information and include them in the packet passed to SolarWinds support:

Physical\Virtual Machine.

CPU/Memory usage, OS version and others. Run msinfo32 command to get the system information.

Check EventLogs for issues and, if possible, export Eventlogs on that System.

Screenshot(s) of the issue and/or any error messages.
 

  • Kiwi Web Access Logs

    C:\Program Files\UltiDev\Cassini Web Server for ASP.NET 2.0\UltiDevCassinWebServer2a.trace.log

    C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\KiwiSyslogWebAccess.log
     

Additional Info:

See Start-up Debug for other debug logs information.

 

 

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