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Home > Success Center > Kiwi Syslog Server > Kiwi Web Access stuck at Evaluation, 14 days left

Kiwi Web Access stuck at Evaluation, 14 days left

Updated March 11th, 2016

Overview

Kiwi Syslog Web Access showing 14 days evaluation left, even after applying license.eval.png

Environment

All Kiwi Syslog Server versions 

Resolution

Note: Is kiwi Web Access (KWA) working after applying the license? For example, even after 14 days of evaluation period on applying license

 

  • Clear the browser cache and check with KWA. Try using different browsers.
  • A repair/or uninstall needs to be done to the KWA.

 

  1. Create a backup of all necessary KWA files in
    • C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data.
    • Go to Installation folder \syslogd\setup.
  2. Run the KiwiSyslogWebAccess_1.5.2_Setup.
  3. Check the String value DaysLeft set in registry as follows:
    • 64 bit machine
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\Syslogd\Registration
    • 32 bit machine
    • HKEY_Local_Machine\Software\SolarWinds\Syslogd\\Registration
    • Note: A Licensed version of KSS should have the DaysLeft value set to -1. If this is not the same, update the value by editing the DaysLeft string.
  4. Login to KWA and verify whether the changes are reflected. 
    • Note: If the changes did not take effect, delete this string Value and check in KWA.

 

 

 

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