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Home > Success Center > Kiwi Syslog Server > Kiwi Web Access install error: The error code is 2738

Kiwi Web Access install error: The error code is 2738

Created by Chris Foley, last modified by MindTouch on Jun 23, 2016

Views: 837 Votes: 0 Revisions: 4


This article provides brief information and steps to resolve the followong Kiwi Web Access installation error:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.


  • All Kiwi Syslog Server versions 
  • All Windows versions



The installer is attempting to call a VBRuntime property but VBRuntime is not found.



1. Verify the issue by running the Kiwi Web Access installer with logging enabled:

a. Open an elevated CMD window. 

b. Go to the following directory:

\program files (x86)\syslogd\setup\

c. Run the following command:

kiwisyslogwebaccess_{version}_setup.exe /log c:\kiwiwebinstall.log

Note: Replace {version} with latest version available.

d. Once you receive the error, open c:\kiwiwebinstall.log.  The error is similar to  

Could not access vbscript runtime for custom action

2. Fix the issue:

a. Download and install Visual Basic Rutime 6 SP6 from the following location:

Visual Basic Runtime 6 SP6 -

b. Register vbruntime.dll by running the following command from an elevated CMD window:

  • Windows 32-bit: regsvr32 c:\windows\system32\vbruntime.dll
  • Windows 64-bit: regsvr32 c:\windows\syswow64\\vbruntime.dll

c. Check the following registry key to ensure that the VBScript.dll is still the default VB Script interpreter:






Last modified
19:49, 22 Jun 2016