Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Kiwi Syslog Server > Kiwi Syslog Web Access Server error: System.Web.HttpUnhandledException

Kiwi Syslog Web Access Server error: System.Web.HttpUnhandledException

Updated March 11th, 2016

Overview

After upgrading to version 9.4.1, you might receive the following error on Kiwi Syslog Web Access:

Exception of type 'System.Web.HttpUnhandledException' was thrown.

Status Code: 500


System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at _Event.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e) 

Environment

Kiwi Syslog version 9.4.1

Cause

The error occurs due to the conflict between the old and new versions of the web-server.

Resolution

  1. Stop the Kiwi Syslog Server service -  How to Start/Stop Kiwi Syslog Services.
  2. Move the following Event#.sdf from \Program Files\Solarwinds\Kiwi Syslog Web Access\html\App_Data\ to a different location.
  3. Copy Event-blank.sdf to Event.sdf.
  4. Start the Kiwi Syslog Server service.
Last modified
15:37, 8 Mar 2017

Tags

Classifications

Public