Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Kiwi Syslog Server > Kiwi Syslog Server upgrade does not respond on locked files

Kiwi Syslog Server upgrade does not respond on locked files

Updated March 11th, 2016

Overview

This article provides steps to resolve the issue when the Kiwi Syslog Server failed to update files because they are locked. 

The files are usually the following:

  • Syslogd_Service.exe
  • Syslogd_TaskEngine.exe  
  • Syslogd_Manager.exe

Environment

  • All Kiwi Syslog Server versions 
  • All Windows versions 

Cause 

The issue is caused by Kiwi Syslog Server being too busy processing messages in the queue or performing scheduled actions.

Resolution

  1. Open Task Manager.
  2. Go to the Details or Processes tab, depending on the version of Windows.
  3. Click the option to Show processes for all users.
  4. Sort the processes by Image Name.
  5. End task on all processes that start with syslogd_.
  6. Click Retry on the installation's dialogue and proceed with the installation.

 

 

Last modified

Tags

Classifications

Public