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Home > Success Center > Kiwi Syslog Server > Kiwi Syslog Server installation quits after file extraction

Kiwi Syslog Server installation quits after file extraction

Created by Chris Foley, last modified by MindTouch on Jun 23, 2016

Views: 777 Votes: 1 Revisions: 5


This article provides brief information and steps to resolve the issue when after starting the Kiwi Syslog Server installation program, the extraction of the files start and then quits.


  • Kiwi Syslog Server version 9.x or later
  • All Windows versions


The issue is caused by a problem with the Solarwinds Licensing system.  To confirm this, download, install and run the Solarwinds License Manager from the following location and see if it reports any errors:


1. Download and extract the Solarwinds License Reset tool from the following location:

2. Right-click the extracted executable and click Run as Administrator.

3. Enter the following password when prompted: burn/purify 

4. Click Reset.

5.  Try the Kiwi Syslog Server installation program again and see if it runs successfully.



Last modified
19:48, 22 Jun 2016