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Home > Success Center > Kiwi Syslog Server > Kiwi Syslog Server Service and Manager does not start

Kiwi Syslog Server Service and Manager does not start

Updated March 11th, 2016

Overview

This article provides brief information and steps to resolve the following error: 

Component 'XceedZip,dIl' or one of its dependencies not correctly registered: a file is missing or invalid

The error occurs when starting Kiwi Syslog Server service. It starts, and then it stops. The above error appears when starting the Kiwi Syslog Server Manager. 

Environment

  • All Kiwi Syslog Server versions
  • All Windows versions

Cause 

The error is caused when either of the following files is missing or not registered:

  • Windows 32-bit - C:\Windows\System32\XceedZip.dll
  • Windows 64-bit - C:\Windows\SysWOW64\XceedZip.dll

Resolution

​Run the Kiwi Syslog Server installation program:

  1. Right-click the Kiwi Syslog Server installation executable.
  2. Click Run as Administrator.
  3. Follow through the installation wizard clicking Next on every step.
  4. When prompted to install the Kiwi Web Access component, clear both boxes and click Next.

Once this process is complete, the Kiwi Syslog Server Service and Manager should start correctly.

 

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