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Home > Success Center > Kiwi Syslog Server > Kiwi Syslog Server Documentation > Kiwi Syslog Server Upgrade Guide

Kiwi Syslog Server Upgrade Guide

Updated: January 18, 2019


The purpose of this guide is to assist you in upgrading Kiwi Syslog Server (KSS) to the latest version of the software. This guide assumes that you have already completed the initial installation of Kiwi Syslog Server. If you have not installed KSS, please refer to and following the instructions contained in the KiwiSyslog Server Installation Guide.


To upgrade Kiwi Syslog Server, you uninstalled the previous version and install the new version. During the upgrade to the latest version of KSS, your logged messages, rules, and other configuration settings are preserved. If you previously entered a license key, the key is automatically applied to the new version.

Upgrade Preparation Checklist

Review latest release notes Review the latest Kiwi Syslog Server release notes.
Review system requirements Verify that your server meets the minimum hardware and software requirements for upgrading your product.
Run all Windows updates Before upgrading, check for and run all Microsoft Windows updates for your server. During the upgrade process, if Windows updates are applied, your system may reboot.
Check for antivirus software

Determine if any antivirus software is installed on the server housing Kiwi Syslog Server. To ensure the installation goes smoothly, exclude the SolarWinds directory. For example, on Windows Server 2016, exclude the following directories:

  • C:\Program Files (x86)\Syslogd
  • C:\Program Files (x86)\UltiDev
  • C:\ProgramData\SolarWinds
  • C:\ProgramData\UltiDev

For a full list of antivirus exclusions, see Files and directories to exclude from antivirus scanning.

Do not exclude executable files. SolarWinds assumes that C:\ is the default volume.

Backup configuration settings Backup your current configuration settings for Kiwi Syslog Server.
checkbox_11x11.gif Convert database file format

Convert your database files from Microsoft SQL Server Compact 3.5 to SQL Server Compact 4.0.

  • Prior to installation, store your old .sdf files to the folder: \Program Files(X86)\Solarwinds\Kiwi Syslog Web Access\html\App_Data\


Upgrade Kiwi Syslog Server

When upgrading to the latest version of Kiwi Syslog Server, your logged messages, rules, and other configuration settings are preserved. If you previously entered a license key, the key is automatically applied to the new version.

Uninstall the current version of Kiwi Syslog Server
  1. If you installed Kiwi Syslog Server as a service, select Manage > Stop the Syslogd Service.
  2. Select File > Exit to close the console.
  3. Uninstall Kiwi Syslog Server using the Windows Control Panel > Uninstall a program.
  4. If Kiwi Syslog Web Access is installed, click Yes when prompted to uninstall the software.
Download the installation file
  1. Log in to the SolarWinds Customer Portal.
  2. Locate Kiwi Syslog Server under Latest Downloads for Your Products.
  3. Click Choose Download.
Run the installation file
  1. Log in to your server as an administrator.
  2. Extract the contents of the downloaded installation ZIP file to your server.
  3. Run Kiwi_Syslog_Server_<verision>.setup.exe.
    • If Microsoft .NET Framework 4.0 or later is not installed, you are prompted to install it. Click Download and install this feature. After installing .NET, restart the installation of Kiwi_Syslog_Server_<version>.setup.exe.
Complete the Kiwi Syslog Server Setup wizard
  1. On the Welcome dialog box, click Next.
  2. If you agree with the license agreement, click Next.
  3. Specify whether you want to install Kiwi Syslog Server as a service or an application.
    1. Installation as a service allows the program to collect logs and process messages without the need for you to be logged in to the server.
    2. Installation as an application allows the program to collect logs and process messages only when you are logged in to the server and the application is running.
  4. If you are installing as a service, specify the account to associate with Kiwi Syslog Server, and click Next.
  5. Specify whether to install Kiwi Syslog Web Access and log messages to it, then click Next.
    Kiwi Syslog Web Access is a secure web-based portal that you can use to view, filter, and highlight syslog messages logged by Kiwi Syslog Server.
  6. Determine the shortcuts to create, and click Next.
  7. Specify the installation location, and click Next to begin the installation.
    By default, the installation location is the same as your previous version of Kiwi Syslog Server.
(Optional) Complete the Web Access Setup Wizard

If you selected the option to install Kiwi Syslog Web Access, the web access setup wizard starts automatically during the installation process for Kiwi Syslog Server.

  1. If any software prerequisites are missing, the Web Access Prerequisites wizard opens.
    1. On the Welcome dialog box, click Next.
    2. Click Next to install the missing prerequisites.
    3. After the prerequisites are installed, the Web Access wizard reopens.
  2. Follow the onscreen prompts to complete the Web Access wizard.
Close the Kiwi Syslog Server Setup wizard Click Finish to close the Kiwi Syslog Server Setup wizard and open Kiwi Syslog Server.


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