Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Kiwi Syslog Server > Kiwi Syslog Server Administrator Guide > Error and mail logs

Error and mail logs

Kiwi Syslog Server automatically creates an error log that you can use for troubleshooting. You can also choose to log information about emails that Kiwi Syslog Server sends.

The error log

Kiwi Syslog Server writes to the error log if it has a problem writing messages to a log file or archiving log files. It also records any other error messages it encounters. If you are troubleshooting a problem, information in this log might help.

To open this log from the Kiwi Syslog Service Manager, select View > View error log file.

The log file location is <installDir>\ErrorLog.txt.

The send mail log

To log information about each email message that Kiwi Syslog Server sends, go to E-mail settings and select Keep a log file of e-mail activity.

If this option is selected, you can open the send mail log by selecting View > View e-mail log file.

When this option is selected, Kiwi Syslog Server emails an alarm notification or the daily statistics, it records information about the email in the email log file. 

The log file location is <installDir>\SendMailLog.txt.

Last modified
14:17, 2 Mar 2017

Tags

Classifications

Public