This article provides steps to help you get started with Kiwi Syslog Daemon.
All Kiwi Syslog Daemon versions
If you have installed Kiwi Syslog Daemon but are not receiving syslog messages from your devices, the first thing to do, is confirm that they are actually being sent.
1. To do this: I recommend using an application called Ethereal,http://www.ethereal.com. This application provides the ability to capture traffic that is sent to your systems Network Interface Card. By capturing this traffic you will be able to determine whether or not the syslog messages are actually arriving at your system.
2. If they are not being sent, then you will need to check the settings on the network device itself. We find that often the device requires a reboot for the settings to take effect.
Information and links for most devices, can be found in the Kiwi Syslog Daemon Help file under the heading "Configuring Syslog Enabled Devices"
Alternatively, you can download the help file in PDF format from:http://www.kiwisyslog.com/help_index.htm
3. You may have a firewall installed such as ZoneAlarm which blocks access to this port. If you are running a Windows 2003 server, the Windows firewall is turned on by default.
4. You may have another application running that uses UDP port 514 to listen on, or You will need to identify what that process is. I would suggest you use:
If your devices are sending syslog messages, but Kiwi Syslog Daemon doesn't show any logging on display or in a file; I recommend the following:
5. From "File | Setup | Defaults/Import/Export" hit the "Load the default rules and settings" button, hit the "OK" button, stop and restart the application and you should start seeing the messages on the display.
6. Download a copy of Kiwi SyslogGen from:http://kiwisyslog.com/downloads.php and use it to send 'test' messages from your remote servers, and/or other machines. This will establish if the syslog messages can be received, and that Kiwi Syslog Daemon is working correctly.
7. Ensure that you do not have the "lock" icon enabled in the Kiwi Syslog Daemon Main window. If the lock icon is enabled, you will not be able to view messages in the display windows.
8. Reboot the system you have Kiwi Syslog Daemon installed on.
9. Have a look at your errorlog.txt in your C:Program filesSyslogd folder for some indication as to what is wrong.
10. Please click on the Manage | Debug options | Get diagnostic information menu option and zip and send us the diagnostic information.
11. Export your settings via the FILE | EXPORT SETTINGS TO INI FILE menu and send us this saved file as an attachment.
Windows | Start | Run | command => netstat €“aon
This will identify the process identifier number of the process which is bound to 514. Then in your Task Manager, ensure you have set your Options | Select Columns to include PID, and see which process that relates to. End the process/s and restart Kiwi Syslog Daemon.