Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Kiwi Syslog Server > Gather Kiwi Syslog diagnostic logs

Gather Kiwi Syslog diagnostic logs

Table of contents
Created by Norsolihati Selamat, last modified by Rodim Suarez on Aug 31, 2016

Views: 54 Votes: 0 Revisions: 3


This article shows how to gather Kiwi Syslog diagnostic logs for troubleshooting purposes.


All Kiwi Syslog versions


Standard Diagnostic

  1. Open Kiwi Syslog Service manager:
  2. Go to File > Create Tech-Support File (zip).
  3. You might also want to get the following information:
    - Physical\Virtual Machine
    - CPU/Memory usage, OS version and others. For example: Run msinfo32 command to get the system information
    - Check EventLogs for issues and if possible export Eventlogs on that System and send them onto us.
    - Screenshot/s of the issue.


Kiwi Web Access Logs 
C:\Program Files\UltiDev\Cassini Web Server for ASP.NET 2.0\UltiDevCassinWebServer2a.trace.log
C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\KiwiSyslogWebAccess.log.

See Start-up Debug for other debug logs information.


Last modified
18:01, 30 Aug 2016