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Home > Success Center > Kiwi Syslog Server > Gather Kiwi Syslog diagnostic logs

Gather Kiwi Syslog diagnostic logs

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Created by Norsolihati Selamat, last modified by Rodim Suarez on Aug 31, 2016

Views: 54 Votes: 0 Revisions: 3

Overview

This article shows how to gather Kiwi Syslog diagnostic logs for troubleshooting purposes.

Environment

All Kiwi Syslog versions

Detail

Standard Diagnostic

  1. Open Kiwi Syslog Service manager:
  2. Go to File > Create Tech-Support File (zip).
  3. You might also want to get the following information:
    - Physical\Virtual Machine
    - CPU/Memory usage, OS version and others. For example: Run msinfo32 command to get the system information
    - Check EventLogs for issues and if possible export Eventlogs on that System and send them onto us.
    - Screenshot/s of the issue.

 

Kiwi Web Access Logs 
C:\Program Files\UltiDev\Cassini Web Server for ASP.NET 2.0\UltiDevCassinWebServer2a.trace.log
C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\KiwiSyslogWebAccess.log.


See Start-up Debug for other debug logs information.

 

Last modified
18:01, 30 Aug 2016

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