Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Kiwi Syslog Server > Gather Kiwi Syslog diagnostic logs

Gather Kiwi Syslog diagnostic logs

Table of contents
Created by Norsolihati Selamat, last modified by Rodim Suarez on Aug 31, 2016

Views: 86 Votes: 0 Revisions: 3

Overview

This article shows how to gather Kiwi Syslog diagnostic logs for troubleshooting purposes.

Environment

All Kiwi Syslog versions

Detail

Standard Diagnostic

  1. Open Kiwi Syslog Service manager:
  2. Go to File > Create Tech-Support File (zip).
  3. You might also want to get the following information:
    - Physical\Virtual Machine
    - CPU/Memory usage, OS version and others. For example: Run msinfo32 command to get the system information
    - Check EventLogs for issues and if possible export Eventlogs on that System and send them onto us.
    - Screenshot/s of the issue.

 

Kiwi Web Access Logs 
C:\Program Files\UltiDev\Cassini Web Server for ASP.NET 2.0\UltiDevCassinWebServer2a.trace.log
C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\KiwiSyslogWebAccess.log.


See Start-up Debug for other debug logs information.

 

Last modified
18:01, 30 Aug 2016

Tags

Classifications

Public