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Home > Success Center > Kiwi Syslog Server > Filters in Kiwi Web Access interface are slow

Filters in Kiwi Web Access interface are slow

Created by Chris Foley, last modified by MindTouch on Jun 23, 2016

Views: 875 Votes: 0 Revisions: 4


This article describes the issue when attempting to use filters within the Kiwi Web Access interface, the results take a long time to produce or it shows a timeout. 


  • Kiwi Syslog Server version 9.x
  • All versions of Windows


This issue may occur due to the following reasons:

1. The database has reached its maximum size, which is 4 Gigabytes.

2. Kiwi Syslog Server is continuously inserting large amounts of data to the Kiwi Web Access database.

3. The Top 50 matches are rare, which requires Kiwi Web Access to search the entire 4-Gig database.


Here are few recommendations to improve filtering times in the Kiwi Web Access interface:

  1. Reduce the amount of data being inserted into the Kiwi Web Access database by adding some Filters to the Log to Kiwi Web Access rule within the Kiwi Syslog Server Manager. As an example, you can add a Priority Filter to only log syslog messages with a priority of Warn or higher.  More on configuring filters is found here:


  1. Reduce the number of rows that need to be retrieved per page. 
    1. Login to the Kiwi Web Access interface.
    2. Click the Settings tab.
    3. Set the Rows Per Page to something lower such as 10.


  1. Reduce the size of the database. 
    1. Login to the Kiwi Web Access interface.
    2. Click the Admin tab.
    3. In the Database Maintenance section, decrease the Maximum Database Size to a lower such as 2048 MB (2 Gig).


Last modified
19:47, 22 Jun 2016