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Home > Success Center > Kiwi CatTools > Unable to write to shared drive

Unable to write to shared drive

Table of contents

Updated March 14, 2017

Overview

By default, the service version is logged in using the LocalSystem account. This account is different to a user account you are using to run CatTools on your machine. It does not know about any mapped drives that are defined and are accessible by your user account.

Environment

All Kiwi CatTools versions

Detail

  1. Provide CatTools Service a domain account that has access to share and directory being shared. From Windows services.msc, right click on CatTools Service > Properties > Log On.
  2. Provide CatTools a UNC path to share (\\server\sharename\dir\), not a mapped drive (x:\dir). Services do not see mapped drives.

 

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