Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Kiwi CatTools > Permission denied

Permission denied

Created by Norsolihati Selamat, last modified by Rodim Suarez on Aug 31, 2016

Views: 44 Votes: 0 Revisions: 3

Overview

Setting up a folder over a mapped network drive, gives a Permission denied error.

Environment

All Kiwi CatTools versions

Reason

When running as a service, CatTools is logged in as "Local System" which allows it to interact with the desktop, but won't allow it to write to mapped drives.

 

Resolution

If you want to write to a mapped drive, you must change the CatTools service login to something like "Administrator", or a user that exists on both local and remote systems and use the same password.

For example, create a CatTools user on both systems, give it a lot of permissions and set the passwords the same.

Unfortunately, only the Local System user allows the application to interact with the desktop. So the service edition will not be visible anymore. It will still run all the scheduled tasks, but just won't be visible.

To make changes to the database or setup, you will need to run the Standard edition by pressing the "Remote access" button on the Manager. This will stop the service, open the standard edition and allow you to make changes. You can even run the schedules from the standard edition while you are logged in if you want. When you are finished making changes, simply close the Standard Edition and restart the Service from the Manager "Start" button.

When the service starts, it will automatically enter "Timer mode" after 5 seconds and start actioning the scheduled activities.

 

Last modified
22:28, 30 Aug 2016

Tags

Classifications

Public