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Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Kiwi CatTools > New to Kiwi CatTools

New to Kiwi CatTools

Before you install - We want to make sure you have a successful Kiwi CatTools Installation.  Let’s get started on the right path.

Check the system requirements

Check that your system meets specifications.

Access the Customer Portal

Make sure that your portal account is set up so that you can access your product license.

Prepare your Environment

This article will help you to prepare for installation.

Installing, customizing and training 

- You're ready to go, what next?

Installing

This article walks you step by step through the install process.

Getting Started Guide 

This guide has instructions for installation and setting up your devices along with reporting.  Once the initial system is in place, learn about common techniques to optimize your alerts, reports, maps and views so that you are able to create your perfect system.

Don't see what you're looking for?  

  • Check out the Success Center (our Support, Training, and Documentation hub). - It's your resource to assist you through the implementation process. We offer many articles and videos on how to get started.
  • If you do need to enter a ticket, save time by reading through this quick set of  Tips on Working with Support prior to calling.
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