Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Kiwi CatTools > Kiwi Cat - Knowledgebase Articles > CatTools Service Fails to Start

CatTools Service Fails to Start

Updated June 20, 2018

Overview

This article details an issue in which CatTools Service and Manager fail to start and show the following error:
Error Number: 429
Description: ActiveX component can't create object

Environment

  • All Kiwi CatTools versions

Cause

This issue occurs when initializing a file system object fails which also refers to scrrun.dll.

Resolution

Note: Use an administrator account to make the following changes.

SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits.

Option 1

  1. Find the Scrrun.dll file in the System32 folder (for machines running on 32 bit) or Syswow64 folder (for machines running on 64 bit).
  2. Register these commands in the prompt using the regsvr32 command:

    regsvr32 -u C:\WINDOWS\System32\scrrun.dll
    regsvr32 C:\WINDOWS\System32\scrrun/dll
    regsvr32 - u C:\WINDOWS\SysWow64\scrrun.dll
    regsvr32 C:\WINDOWS\SysWow64\scrrun.dll
  3. Run CatTools. 


scrrun.png

Option 2

If the error still exists after running CatTools, or the scrrun.dll is still not found:

  1. Copy a scrrun.dll file from any CatTools installed machine.
  2. Add in the file to the System32 folder or Syswow64 folder.
  3. Register these commands in the prompt using the regsvr32 command (Repeat step 2 in Option 1):
    regsvr32 -u C:\WINDOWS\System32\scrrun.dll
    regsvr32 C:\WINDOWS\System32\scrrun/dll
    regsvr32 - u C:\WINDOWS\SysWow64\scrrun.dll
    regsvr32 C:\WINDOWS\SysWow64\scrrun.dll
  4. Run CatTools. 
Last modified

Tags

Classifications

Public