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Home > Success Center > Kiwi CatTools > Kiwi CatTools do not queue report emails

Kiwi CatTools do not queue report emails

Created by Chris Foley, last modified by MindTouch on Jun 23, 2016

Views: 912 Votes: 0 Revisions: 4

Overview

This article provides steps to resolve the issue when reports do not deliver even if the following are on the Activity Email tab:

  • The E-mail statistics/reports from this activity field is enabled
  • The Override [general email] for statistics and send to: field has an email address

Environment

  • All Windows versions 
  • All CatTools versions 

Cause 

This issue is caused by any of the following:

  • The Activity is being manually run and CatTools is configured to Only send reports in timer mode.
  • The general Reports/Stats field is blank.

Resolution

  1. Open the Kiwi CatTools Manager.
  2. Click Options > Setup.
  3. Click the E-mail tab.
  4. Click the General Options tab.
  5. Ensure the following box is not checked if you are manually running the Activities:
    • Only send reports in timer mode
  6. Ensure the following box has at least one email address:
    • Reports/Stats

 

 

 

 

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