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Home > Success Center > Kiwi CatTools > Kiwi CatTools Documentation > Kiwi CatTools 3.11 Administrator Guide > Menus > File > Create diagnostics for Technical Support

Create diagnostics for Technical Support

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When troubleshooting issues with CatTools, Technical Support may ask you to create a diagnostics (zip) file.

To open the 'Create Diagnostics File' helper screens, click the File > Debug > Create diagnostics for Technical Support menu item.

File:Success_Center/New_Articles/KiwiCatTools/010/010/0D0/Diag1_540x192.png

You will then be presented with an options screen that allows you to choose which log/settings files will be included in the diagnostics zip file.

By default all three options are ticked as this will help Technical Support troubleshoot the in general should be the norm.

File:Success_Center/New_Articles/KiwiCatTools/010/010/0D0/Diag2.png

Note:

If you are sending a Device Capture File to troubleshoot a device issue; then you will first (before creating the diagnostics file) need to enable capture mode and run the activity to generate the device capture file(s).

If the Device Capture File option is selected, a 'Next' button will be available to take you to the DebugLog selection screen so you can choose which device capture files to include in the diagnostics zip file.

File:Success_Center/New_Articles/KiwiCatTools/010/010/0D0/Diag3.png

When the 'Create' button is clicked, you will receive a confirmation message that the diagnostics zip file has been created.

File:Success_Center/New_Articles/KiwiCatTools/010/010/0D0/Diag4_549x160.png

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