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Home > Success Center > Kiwi CatTools > Kiwi CatTools Documentation > Kiwi CatTools 3.11 Administrator Guide > Menus > File > Enable capture mode

Enable capture mode

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Capture mode can be used to help diagnose device connection or device activity problems.

If an activity is failing for an unknown reason, technical support may ask you to 'Enable capture mode' before attempting to run the activity. This will capture all the interaction between CatTools and the device to a log file. This file can then be sent to technical support to assist in troubleshooting the problem.

The Enable capture mode menu option functions like a tick box.

The Default is Off (unticked). To enable it, choose File >??Enable capture mode.

When you click on this menu option then capture mode is immediately enabled. This is shown by the presence of a tick to the left of the menu option next time you look at the File menu.


When you click on this option again then capture mode is immediately disabled and the tick mark is removed.

The captured data is stored in the '\Debug' sub-folder and the file name is dependent on the name of the captured device.

For example, a device called 2950 running on client thread 1 will create a file called: DebugLog-1-2950.txt

Device captures can be included when creating the diagnostics file for Technical Support.

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