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Home > Success Center > Kiwi CatTools > Kiwi CatTools Documentation > Kiwi CatTools 3.11 Administrator Guide > Troubleshooting > "Error: 70 Permission denied" message in Info Log

"Error: 70 Permission denied" message in Info Log

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Created by Caroline Juszczak, last modified by Caroline Juszczak on Jun 28, 2016

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Error: 70 Permission denied (starting client threads)

 

If the you see the error: "Problem starting CatTools_Client instance #1. Error:70: Permission denied" in the InfoLog, the user running CatTools doesn't have enough permission to launch the CatTools_Client DCOM component.

 

We recommend you try the following:

  1. Run the program "dcomcnfg.exe" from the Start | Run menu.
  2. Locate the section called Component Services | Computers | My Computer | DCOM Config.
  3. Select the item called CatTools_Client.clsMain (or CatTools_Client.KiwiSNMP depending on your version).
  4. Right-click and choose Properties
  5. Click the Security tab.
  6. Under the Launch and Activation permissions, click Customize.
  7. Click Edit.
  8. Adjust the permissions of the user running CatTools to allow local launch and local activation.

Note: The service runs under the LocalSystem account.

 

After making the permissions changes, reboot the system and see if CatTools is able to start the client threads correctly.

 

(The EventLog would show this as a DCOM error with Event ID: 10016.)

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