Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Kiwi CatTools > Kiwi CatTools Documentation > Kiwi CatTools 3.11 Administrator Guide > Devices > Device specific information > Dell devices

Dell devices

Table of contents
No headers
Created by Caroline Juszczak, last modified by Caroline Juszczak on Jun 28, 2016

Views: 313 Votes: 0 Revisions: 1

On some Dell devices (for example: PowerConnect switches 5224, 5324, 6024, etc. ), when capturing device output for configuration backups or reports, the device may be interrupted with system or port status messages.


Because these messages are sent to the terminal window, they will also be captured along with the rest of the data output and can therefore cause reporting issues or problems with the configuration backup activity compare function.


To prevent these messages from occurring, you can make a change to the device global configuration by sending the following command when in configuration mode:


no logging console


This prevents all system messages from being written to the console/terminal window.

To turn on system messaging again, execute the command:


logging console level


Level - Limits the logging of messages displayed on the console to a specified level:

emergencies, alerts, critical, errors, warnings, notifications, informational, debugging



SSH2 connection issues:

There appears to be an issue with the implementation of SSH2 for the Dell O/S version

If you are using the SSH2 connection 'Method' in CatTools to connect to your Dell device and have set the Username and Password fields values correctly, but still see the Info Log error :


"Failed to determine hostname - timeout"


then check the version of the Dell O/S. This issue is isolated to the version of the Dell O/S and versions prior to this are not effected.

The problem has been acknowledged by Dell and we have been informed (as of March 2008) that this will be resolved in their next firmware release.

This issue is not specifically limited to CatTools, and may also effect other clients used to connect to the device using the version of the Dell O/S. ?? For example: PuTTY V0.60 has the same problem (although PuTTY 0.58 does not).

Last modified