Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Kiwi CatTools > Kiwi CatTools Documentation > Kiwi CatTools 3.11 Administrator Guide > Troubleshooting > Remote Authentication

Remote Authentication

Table of contents
No headers
Created by Caroline Juszczak, last modified by Caroline Juszczak on Jun 28, 2016

Views: 196 Votes: 0 Revisions: 1

 

Some difficulties have been experienced when running CatTools on a network where remote authentication is used. The symptoms are random failures of CatTools to logon to devices during the running of a scheduled activity. The next time the activity runs, CatTools logs on to the same devices with no problems.

 

The problem can become more apparent on heavily loaded networks or where the remote authentication system is under load.

 

You may be able to set the device to wait longer for a remote authentication server response before timing out. For instance, with some Cisco devices you can issue the following command:

 

set tacacs timeout 20

 

to set the timeout period to 20 seconds where the default setting may be something like 5 seconds.

Last modified

Tags

Classifications

Public