Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Kiwi CatTools > Kiwi CatTools 3.11 Administrator Guide > Menus > File > Enable capture mode

Enable capture mode

Table of contents
No headers

Capture mode can be used to help diagnose device connection or device activity problems.

If an activity is failing for an unknown reason, technical support may ask you to 'Enable capture mode' before attempting to run the activity. This will capture all the interaction between CatTools and the device to a log file. This file can then be sent to technical support to assist in troubleshooting the problem.

The Enable capture mode menu option functions like a tick box.

The Default is Off (unticked). To enable it, choose File >??Enable capture mode.

When you click on this menu option then capture mode is immediately enabled. This is shown by the presence of a tick to the left of the menu option next time you look at the File menu.

File:Success_Center/New_Articles/KiwiCatTools/010/010/0C0/EnableCapture_263x182.png

When you click on this option again then capture mode is immediately disabled and the tick mark is removed.

The captured data is stored in the '\Debug' sub-folder and the file name is dependent on the name of the captured device.

For example, a device called 2950 running on client thread 1 will create a file called: DebugLog-1-2950.txt

Device captures can be included when creating the diagnostics file for Technical Support.

Last modified
10:55, 2 Sep 2016

Tags

This page has no custom tags.

Classifications

Public