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Home > Success Center > Kiwi CatTools > Kiwi CatTools 3.11 Administrator Guide > Troubleshooting > Remote Authentication

Remote Authentication

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Created by Caroline Juszczak, last modified by Caroline Juszczak on Jun 28, 2016

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Some difficulties have been experienced when running CatTools on a network where remote authentication is used. The symptoms are random failures of CatTools to logon to devices during the running of a scheduled activity. The next time the activity runs, CatTools logs on to the same devices with no problems.


The problem can become more apparent on heavily loaded networks or where the remote authentication system is under load.


You may be able to set the device to wait longer for a remote authentication server response before timing out. For instance, with some Cisco devices you can issue the following command:


set tacacs timeout 20


to set the timeout period to 20 seconds where the default setting may be something like 5 seconds.

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