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Home > Success Center > Kiwi CatTools > Kiwi CatTools 3.11 Administrator Guide > Troubleshooting > Remote Desktop Systems

Remote Desktop Systems

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Created by Caroline Juszczak, last modified by Caroline Juszczak on Jun 28, 2016

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CatTools may experience problems starting the Client threads when running on machines that use remote desktop software.

 

RealVNC and TightVNC

 

CatTools was tested on TightVNC 1.3.9 and RealVNC 4.3.2 and (with the exception of Windows Vista) had no issues.

 

Some older versions of VNC can cause issues with starting the client threads. ??It appears that older versions of these applications interrupt the windowing system and cause the client to only start one thread.

 

The first recommendation is to upgrade you current version of VNC to see if this fixes the problem.

 

IF you can't upgrade your VNC software, then you may want to try changing the registry settings.

You will need to use RegEdit to set the "use_Deferral" setting to 0.

 

Key: HKEY_CURRENT_USER\Software\ORL\VNCHooks\Application_Prefs\CatTools_Client.exe

Set Dword: use_Deferral to 0

 

Key: HKEY_CURRENT_USER\Software\ORL\VNCHooks\Application_Prefs\CatTools.exe

Set Dword: use_Deferral to 0

 

PC Anywhere

 

CatTools was tested on the trial version of PCAnywhere 12.1 and (with the exception of Windows Vista) had no issues.

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