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Home > Success Center > Kiwi CatTools > Kiwi CatTools 3.11 Administrator Guide > Activities > Activities list > System.File.Delete > Troubleshooting

Troubleshooting

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Created by Caroline Juszczak, last modified by Caroline Juszczak on Jun 28, 2016

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1. 'Number of device specific dated files to retain' option not working:

If you have set the 'Number of device specific dated files to retain' option but the activity is deleting all files, then it is most likely due to the file naming convention you have used (over the default CatTools file naming convention).

 

CatTools default naming convention will use for example the naming convention (for the backup activity):

Config.Current.Running.Cisco_Router_2.txt

 

However, if you are using a convention which does not place a period mark (.) at the end of the device name (i.e. Cisco_Router_2. ) then CatTools may not be able to group the files relating to the device correctly.

 

For example, if you are using a file naming convention such as:

Cisco_Router_2-backup.txt

 

CatTools will not be able to group the Cisco_Router_2 files together correctly and so all files will be deleted.

 

The solution therefore is to change the '-' in your own naming convention to a '.' and this should fix the problem.

For example:

 

Cisco_Router_2-backup.txt

 

should become

Cisco_Router_2.backup.txt

 

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