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Home > Success Center > Kiwi CatTools > Internal program error when saving logs across the network

Internal program error when saving logs across the network

Created by Albert Lopez, last modified by MindTouch on Jun 23, 2016

Views: 22 Votes: 0 Revisions: 4

Overview

The following error appears when configuring Kiwi CatTools to save logs across the network:

Internal program error

Environment

  • All Kiwi CatTools versions
  • All Windows versions

Resolution

  1. Use a domain admin account as the service account to write to the location across the network.
  2. Under the CatTools service, right-click Properties.
  3. On the Log On tab, select This account.
  4. Locate C:\program files (x86)\CatTools3
  5. Right-click the CatTools3 file and select Properties.
  6. On the Security tab, add the account and allow full control.

 

 

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