Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Kiwi CatTools > CatTools Service Fails to Start

CatTools Service Fails to Start

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 79 Votes: 1 Revisions: 8


CatTools Service and Manager fail to start and show the following error:
Error Number: 429
Description: ActiveX component can't create object


All Kiwi CatTools versions


This issue occurs when initializing a file system object fails which also refers to scrrun.dll.


Note: Use an administrator account to make the changes.

Option 1

1. Find the Scrrun.dll file in the System32 folder (for machines running on 32 bit) or Syswow64 folder (for machines running on 64 bit).

2. Register these commands in the prompt using regsvr32 command:

regsvr32 -u C:\WINDOWS\System32\scrrun.dll
regsvr32 C:\WINDOWS\System32\scrrun/dll
regsvr32 - u C:\WINDOWS\SysWow64\scrrun.dll
regsvr32 C:\WINDOWS\SysWow64\scrrun.dll

3. Run CatTools. 


Option 2

If the error still exists after running CatTools, or dll is still not found:

1. Copy a scrrun.dll file from any CatTools installed machine

2. Add in the file to the System32 folder or Syswow64 folder.

3. Repeat step 2 in Option 1.

4. Run CatTools. 

Last modified
19:43, 22 Jun 2016