Unable to see DNS Zones After Adding DNS Server to IPAM

Overview

Unable to view DNS Zones in IPAM after adding DNS server. The following error is received:

Error in PollingController.log
- ERROR SolarWinds.Collector.PollingController.PollingController - Resolve polling plan failed!! We will try to resolve it in next round

Environment

• All IPAM 4.3 versions

Cause 

The Collector is not working properly.

Resolution

Reinstall the collector:

1. Log in to the IPAM server as local built-in administrator.
2. Stop all Orion services using the Orion Service Manager (Start > SolarWinds Orion > Advanced Features > Orion Service Manager > Stop Everything).
3. Open the CMD prompt as administrator (Start > Run > CMD)
4. Navigate to C:\ProgramData\SolarWinds\Installers\.
5. Uninstall the collector.
   1. Run the following command from CMD prompt:
      • msiexec /x CollectorInstaller.msi
   2. Complete the wizard.
6. Install the Collector:
   1. Run the following command from CMD prompt:
      • msiexec /i CollectorInstaller.msi
   2. Complete the wizard.
7. Start all Orion services using the Orion Service Manager (Start > SolarWinds Orion > Advanced Features > Orion Service Manager > Start Everything).