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Home > Success Center > IP Address Manager (IPAM) > IPAM - Knowledgebase Articles > Unable to add a DHCP server in another domain

Unable to add a DHCP server in another domain

Updated: November 1, 2017

Overview

The DHCP server is not under a domain. When you try to add the server to a domain, the following error message displays:

The user name or password is incorrect

However, RDP is working correctly with the same credentials.

Environment

  • IPAM

Cause 

The Orion and DCHP servers are on different domains, preventing you from establishing a domain trust.

Resolution

  1. Log in to the Orion Platform server.
  2. Create a local user on the DHCP server in the Local Admin group.
  3. Create a local user with the same user name and password as the user you created on the DHCP server.
    Be sure to enter just the user name in the credential without a domain or local computer designation.
  4. Add the user to the Local Admin group.

See the following articles for additional information:

 
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

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