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Home > Success Center > IP Address Manager (IPAM) > IPAM - Knowledgebase Articles > IPAM service fails to start

IPAM service fails to start

Created by Daniel Phillipps, last modified by Jeremy Holmes on Jan 30, 2017

Views: 1,015 Votes: 0 Revisions: 7

Overview

IPAM service fails to start and the jobs are not updating and scanning.

Environment

IPAM 4.x

Cause 

The following error related to network outage appears in the logs:

**** 2016-04-25 09:59:40,135 [7] ERROR SolarWinds.IPAM.BusinessLayer.IpamBusinessLayerPlugin (null) - IPAM service [IL02SLWEB1W01] failed to start. 
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Object reference not set to an instance of an object. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.InformationService.ChangeBroker.Broker.GetSubscriptionId(String subscriptionUri)
   at SolarWinds.InformationService.ChangeBroker.Broker.Subscribe(String query, String subscriberEndpoint, String description, String[] tags)
   at SyncInvokeSubscribe(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
customer had a network issue on 4/25 and restarting the Orion poller resulted in IPAM failing to start.

Resolution

Restart the Orion Services when the network is stable again.

 

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