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Home > Success Center > IP Address Manager (IPAM) > IPAM - Knowledgebase Articles > IPAM installation error: The installer has insufficient privileges to access this directory

IPAM installation error: The installer has insufficient privileges to access this directory

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Issue:

When you are using Engineer's Toolset on the Web on a Windows 2012 R2 server and want to install SolarWinds IPAM on the same server, the following error occurs:

The installer has insufficient privileges to access this directory:
C:\%Program Files (x86)%\SolarWinds\Orion\OrionImprovement. The installation cannot continue.

Resolution:

Complete the following procedure:

  1. Stop all Orion services by using the Orion Service Manager.
  2. Run the IPAM executable again. For more information about installing IPAM, see Installing IPAM.
  3. Another option is to not select the option to send data to Solarwinds
  4. You can also run orionpermissionchecker.exe, scan the server and manually add the permissions for the Solarwinds installation directory showing directly in the list of permissions applied.
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