Submit a ticketCall us

AnnouncementUpgrading SolarWinds Orion Platform products has never been easier!

The SolarWinds Orion Installer is an all-in-one application for installations and upgrades. You use one installer to install or upgrade multiple Orion Platform products and install or upgrade Additional Polling Engines, Additional Web Servers, and High Availability Servers.

Learn more in the SolarWinds Orion Installer.

Home > Success Center > IP Address Manager (IPAM) > IPAM - Knowledgebase Articles > IPAM error: CryptographicException: Keyset does not exist

IPAM error: CryptographicException: Keyset does not exist

Created by Andrew Heinzer, last modified by Nigel on Jul 19, 2018

Views: 1,455 Votes: 0 Revisions: 7


This article provides brief information about, and steps to resolve, the following inner exception error:

ERROR SolarWinds.IPAM.Web.Common.CommonPageServices - General exception
System.Security.Cryptography.CryptographicException: Keyset does not exist


This error occurs when trying to view the Manage Subnets & IP Addresses page:  /Orion/IPAM/subnets.aspx.


All IPAM versions.


This issue can occur on additional websites when IIS has had form authentication disabled. If so you may have to repeat these steps on each additional web server hosting the Orion website.



  1. On the additional web server click Start >Run and enter mmc.exe.
  2. From the File menu, select Add/Remove Snapins.
  3. Select the Certificates module. When you select this, it will prompt for which type of certificates.
  4. Select My Computer, and then local computer.
  5. Navigate to Certificates (Local Computer) > Personal > Certificates.
  6. Right-click on the certificate named SolarWinds-Orion, and choose All Tasks > Manage Private Keys.
  7. Add the group Everyone to allow them at least Read permissions for this certificate, and click OK.

    Adding this permission to the certificate should allow IPAM to display this page even when IIS form authentication is disabled.


Last modified