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Home > Success Center > IP Address Manager (IPAM) > IPAM - Knowledgebase Articles > IPAM Summary page error: IPAM Summary page cannot be accessed

IPAM Summary page error: IPAM Summary page cannot be accessed

Created by Norbert Skurzewski, last modified by MindTouch on Jun 23, 2016

Views: 1,035 Votes: 4 Revisions: 5

Overview

This article provides brief information and steps to resolve the following error in the IPAM Summary page:

IPAM Summary page cannot be accessed

Environment

IPAM version 4.3 or earlier

Cause 

The issue is caused by the limitations table in the database that shows there was a limitation applied to IPAM Summary page, which was corrupted and caused Information Service to crash.

When we trying  to access this page, it showed an error that IPAM Summary page cannot be accessed.

The OrionWeb log shows an issue with Information Service.

The Information Service log shows issues with limitations.

The limitation showed a negative value, for example, - 27.135648.

Resolution

Remove this limitation:

  1. Go to Orion Web Console.
  2. Click Settings > Manage Views.
  3. Select the IPAM Summary page.
  4. Click Edit.
  5. Remove the View Limitations, and click Done. 

 

 

 

 

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